Coronavirus News Update
The team here want to give our customers regular updates about our current situation regarding CV-19. Please check back here for new developments.We are still operating
and we will still be delivering all your toys, games and outdoor toys for the foreseeable future. The UK Government advice states: "ONLINE RETAIL IS STILL OPEN AND ENCOURAGED".
If you received an order confirmation email, your order has been placed successfully and will be delivered
The majority of us are now working from home, so it is business as usual for 'the play experts'. This means we are still here to give you advice, answer any questions and most importantly process all your orders as quickly and efficiently as ever.
They are covering our normal opening hours of 9am to 5pm Monday to Friday.
All of our warehouse team live locally to our premises and do not need to take public transport.
We have had to reduce our warehouse staff to look after their safety but we are confident this will not affect you in any way.
We are experiencing reduced stock levels on some items - but we are working around the clock to get in deliveries all the time so please keep checking our website - as soon as stock comes back in it will show as in stock online. If there are any issues with your order you will be contacted by one of our play experts.
We will continue to follow stringent hygiene and safe distancing procedures to play our part in preventing the spread of the virus. We will continue to follow Government Guidelines on best working practices as our customers and employees health and safety is our number one consideration in everything we do.
For the time being, couriers and delivery services are experiencing some delays. We do expect slight delays on all orders. Please check your tracking information email for details. We would ask that all customers allow an extra 5 working days before getting in touch - 10 for Royal Mail second class post items.
If you have any questions at all please do feel free to get in touch.
Updated: 6th May 2020