The Boring but Important Bits...
We'd rather be playing with our vast range of play equipment or making and inventing new ones than writing lengthy bits of legal information, just as we're sure you'd rather be doing anything but reading them. However, it is important that we let you know all about the terms and conditions - we just hope you don't start snoozing half way through!
In the name of efficiency we have split them into main headings so you can find what you are looking for quickly.
We've tried to keep this as short and sweet as possible, while making sure all the important bits are here, so please read them carefully. Grab a cuppa' and enjoy..!
Who are we?
This website is owned and operated by Big Game Hunters, the retail division of Garden Games Limited, registered in the UK, number: 2866189, Vat number: 685 6873 68. For much more interesting information on the history of our humble beginnings and why we are 'the Play Experts', please read 'Our Story'. If you have a comment, concern or complaint about a product you have purchased from us, please contact us via email at email@example.com, via telephone on +44 1865 392 439 or by post to our trading address:
Address: Big Game Hunters, Chadwick Farm, Garford, Oxfordshire, OX13 5PD
Most products on our website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement (usually incurring additional charges) to the Channel Islands, Northern Ireland, Republic of Ireland, Isle of white, Isle of Man and the Scottish Islands. As the couriers dictate what they will deliver to where there may be some products that cannot be delivered to certain areas due to their size and/or weight.
All products are subject to availability. If the product you order is unavailable, we will inform you (the customer) and offer you a suitable alternative product or inform you when the product will be available. In the event that we are unable to supply the product or any substitute product to you, we will let you know as soon as possible and will reimburse your payment in full.
Occasionally manufacturers will make minor updates/changes to their products, and we reserve the right to supply these even if pictures and descriptions may vary on the listing shown. With customer service as one of our main priorities we will endeavour to inform you of any changes - whether minor or not.
Ordering from Big Game Hunters
This part is actually not boring at all, and very important - we would love for you to place an order with us, and making a purchase could not be easier. Simply follow the clearly labelled menus in order to navigate around the site. If you are looking for something specific, use the search function at the top of the site.
Once you have found a product you want to purchase, click the 'Add to Cart' Button. Once you have finished browsing, click the 'Checkout' button to complete the ordering process. You will then be asked for your personal details, the delivery address and your payment details. At this point you will be transferred to a secure server. By clicking on the 'Confirm' button you are consenting to the terms and conditions.
Big Game Hunters Prices
We truly believe we have the best outdoor toys and games available in the UK today. They are so much fun, and are designed and made with care and attention to detail. We make sure our prices reflect this while offering brilliant value. We can do this because the majority of our products are manufactured by our parent company Garden Games Ltd. which means we can give you the best value for money.
Prices listed are in £GBP and are inclusive of VAT. We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your Order. The price on your order will be confirmed by us as part of the checkout procedure. We try to ensure prices displayed on our website are correct at all times. Should a pricing error arise, we will inform you if a product's correct price is higher than that stated on your order and you may choose to either proceed with or cancel the order.
Paying for your order
We use the secure paymnet system Sage Pay to process all card payments. This system is safe and secure and allows your details to be encrypted when you put them into the site. You will see when you go through the checkout process that you are taken to the Sage Pay website to enter your details and then brought back to this website to complete your order. This ensures that your details are kept as safe and secure as possible.
We are also verified by Trustwave - Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.
Big Game Hunters are entitled to refuse any order placed by you. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
Our Promise to You
We promise that for any product you purchase from our website:
★ We have the right to sell the product to you
★ The product will be of satisfactory quality.
We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.
If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
If you have any concerns that we have not met our legal obligations please contact us via email at firstname.lastname@example.org.
Ordering from Big Game Hunters
Please read our delivery & returns policy for detailed information on all available delivery services.
Cancellations & Returns
We try to make sure there is as much guidance on our product pages as possible to help with choosing the right product, and we are absolutely confident you will love your new play equipment or game when it arrives, but we understand sometimes an order may need to be cancelled - maybe you've ordered the wrong size trampoline ladder or just changed your mind, in which case...
You may cancel your order prior to despatch, but since we offer a fast delivery service, goods are often dispatched within hours of the order being placed. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated. Please see our 'returns' information below.
Returning your order
We want you to be utterly delighted with your purchase, however in the unlikely event you need to return your goods or cancel your order please read our delivery & returns policy.
In certain circumstances (for example where custom or bespoke goods have been supplied) orders may not be cancelled by you, either before or after delivery. We have no obligation to take back these goods.
Security - safe & secure shopping
You authorise us to use, store or otherwise process any personal information which relates to and identifies you durng the registering and/or ordering process
You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.
We understand that many people still worry about submitting personal details on the Internet- especially their credit/debit card numbers. So we'd like to reassure you that any information you provide here will remain safe and secure. We never pass on your details to third parties unless in accordance with our agreement to you to provide certain products and services. These will be limited to those companies such as third party suppliers who are required to deliver goods or services directly to you and for no other purpose.
We do not sell, trade or rent your information to others. Your information will remain confidential and will be used only to help us offer the best possible service to you.
Availability of our website
We try to make sure our website is live at all times so that you can have a browse or make purchases whenever you like, however we cannot guarantee that our website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.